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SNTC Portal showing old collector after entitlement deleted

DougHudson2922
Level 1
Level 1

I was on a call with a customer that was no longer wanting an old CSPC collector showing up in their portal. Initially we deleted the old inventory - this was successful and those changes were immediately reflected.

 

We deleted the old collector from the All Collectors tab and it's still showing up almost 24 hours later. There was previously a CSV file upload on this collector resulting in a pop up "You have used CSV file import to create data in the portal" each time he logs into the portal. This is a pain point for the customer that I hope with your help can get resolved.

 

Thanks in advance for your help!

 

Doug Hudson

Business Development Manager

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