We have installed this Common service platform colletor 2.7 with smartnet contract; we tried to fetch the inventory o fthe devices but it is just showing only one device serial no rather than all other modules serial no. we are in critical excercise where we want ot collect all the devices inventory.
We tried to raise TAC seems some issues with contract hence seeking the help here.
if i log in to one switch and if i run show inventory command ill get 5-6 serial numbers which inclused device and modules serial nos; but the same infor if i search on SNTC tool i get only one serial no.
Could you please suggest the solution for this. I am new to this, not sure if there any steps to be done or configured for getting all devices / modules inventory.
we are having CSPC collector we access via url on 8001 port. I think inventory data is already collected ( i can see view collected data and many items are showing there ).
My issue is i am not able to see all modules serial no.
Kindly guide me how do we make sure the inventory data is uploaded or not.
if its not uploaded then what is the procedure to upload, do we need to login to each device and run "sh inv" command and put in some note pad ? then import in this tool ? i am new to this, so kindly give me detailed instructions.
It sounds like you are looking at specifically the CSPC collector GUI. This tool will only show the chassis IP and collect data from the node. All the card and module data is collected but will only show on the SNTC portal (https://services.cisco.com/). Have you already registered for an instance on the SNTC Portal?
On the CSPC GUI -> Go to 'Administration' -> 'Server Properties' -> Switch to 'Registration Certificate Properties', do you see a CSP ID here?