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SNTC Upload Processing SILENCED Status

DeclanKeane52427
Level 1
Level 1

‎07-30-2021 03:58 AM - edited ‎07-30-2021 04:08 AM

Accidently two uploads were started from my collector within 15 minutes of each other. Now the SNTC portal will no longer process any subsequent uploads. The status of the upload processing is "SILENCED" and I have no way to remove this. How can this be resolved? Thanks

 

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5 Replies 5

madhushr
Cisco Employee
Cisco Employee

‎07-30-2021 05:18 AM

Hello,

 

We are looking into the issue and for further trouble shooting, please share the below mentioned details in personal message:

Company Name (Portal name):
Party ID:
CCOID:
Contract Number:

 

Thanks and Regards,

Madhusha R

0 Helpful

DeclanKeane52427
Level 1
Level 1
In response to madhushr

‎07-30-2021 06:41 AM - edited ‎08-27-2021 01:50 AM

1

0 Helpful

madhushr
Cisco Employee
Cisco Employee
In response to DeclanKeane52427

‎07-30-2021 07:15 AM

Hello,

 

I have requested for some more information over the Private Message(PM). Kindly revert over the PM.

 

Thanks and Regards,

Madhusha R

0 Helpful

DeclanKeane52427
Level 1
Level 1

‎07-30-2021 06:25 AM - edited ‎07-30-2021 06:42 AM

.




0 Helpful

madhushr
Cisco Employee
Cisco Employee
In response to DeclanKeane52427

‎08-04-2021 07:40 AM

Hi,

 

Kindly let us know if the issue is resolved as we are unable to see any details in your previous post.

 

Thanks and Regards,

Madhusha R

0 Helpful
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