SNTC user access to smartnet services

[ymorkotun]

Hello everyone!

Could you tell me if I can give smartnet service access to customer users via SNTC portal or Cisco Service Access Management. I want users to be able to download ios software, open TAC cases and so on.

I assigned customer user and customer admin roles to some user, but this user hasn't been able to download software so far.

[tfitch · Accepted solution]

Hello,

To be able to open TAC cases and access the Cisco.Com resources the customer needs to add the necessary SNTC Contracts under their CCO User ID.  This link (https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html) has instructions under the Getting Started section to show them how to do this.

Regards, Tim