cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
515
Views
10
Helpful
3
Replies

TotalCare Portal Link Leading to Cisco SmartAdvisor.

Lmarquez
Beginner
Beginner

Hey everyone, 

I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having CSAM Access to do so, and the customer having CSAM authority as well as a DA.

 

Any guidance would be appreciated. This is the page we are on when we try to go to the services.cisco.com portal. Cache has been cleared, etc. and a different browser has been trialed and tried.

 

IssuesSmartAdvisor.png

1 Accepted Solution

Accepted Solutions

Ye Liang
Cisco Employee
Cisco Employee

Hello,

 

Please PM the CCO ID.

 

Thanks,

Ye

View solution in original post

3 Replies 3

Ye Liang
Cisco Employee
Cisco Employee

Hello,

 

Please PM the CCO ID.

 

Thanks,

Ye

Hello,

 

User should have access to the correct Portal now. Please confirm.

 

Thanks,

Ye

Thank you! Everything was resolved.
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: