Unable to access SNTC portal

[Jeffrey Cirisan]

Its been over 24 hours since I received the email stating that I have access to the portal but I am still seeing the message "You do not currently have access to Smart Services Connection" when trying to log in

[lingutie]

Hello Sir, Thank you for contacting Cisco and Global CX - Smart Services Support Team.

To validate, may I have the following information to help you better:

1. Company name:
2. CR party ID:
3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC)
4. Inventory and Segment:
5. Affected CCOIDs: You can send me the information in a private message.

Regards,