Unable to Grant CBR Access to User.

[Smartnet]

Hello, I have an individual who would like CBR Access with a customer they are working with.

They are associated to our company, and we are currently the partner on record. Would there be a reason why the Portal refuses to add this person? The customer cannot select CBR Access for them on any browser available. 

[Supriya Patel]

Hi ,

Could you please private message and provide below:

Partner CCOID who is looking for access:

Partner company name:

Customer company name:

Customer company DA:

Common contract between customer and partner:

Thanks,

Supriya

[Supriya Patel · Accepted solution]

Hi,

Thanks for your private message.

I checked that partner user is not associated with partner company (1st step mentioned below). Please follow below and let me know if you have any question.

SNTC Portal Administration and Management Guide: https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html

CBR admin/user steps:

Step 1 (This step is done by Partner company DA): Look for topic 'Add New Users to the Portal and Assign Roles' on above link. (NOTE: this step has to be done before step 2)

Step 2 (Only done by Customer company DA to assign CBR admin/user role): Look for topic 'Add Partners to the Portal and Assign Roles' on above link.

Request to become Partner DA for partner company:

Look for topic: 'Request Partner Delegated Administrator (For Partners Only)'

Thanks,

Supriya