Unable to login to SNTC Portal

[mheimbigHQY]

My company's DA has assigned me Customer Administrator access in CSAM, but I'm unable to login to SNTC Portal. I can log in to CSAM just fine, but trying to login to Portal keeps throwing me to the register/contact DA.

[Dannis Bounvilay]

Hello,

Would you be able to check on CSAM to see if you're also registered as a Customer User? Usually you can run into issues if you are assigned both as a Customer Admin and Customer User role. If there are two roles assigned to a CCO, you may have to remove one of them.

Thanks!

[mheimbigHQY]

I checked and I've only got the Customer Admin role assigned to my CCO:

[mheimbigHQY]

I'm now in a redirect loop. I go to services.cisco.com and login, it redirects me to register for the portal:

When I click "register now" I get redirected back to portal:

I had my colleague remove all my SNTC permissions (was only customer admin), save, and re-add, but I’m still getting the same problem. What needs to be done to resolve this account issue?

[Suchita Shewale · Accepted solution]

Hi There, Can you try accessing SNTC Portal now and let us know if the issue persists?

Regards

[mheimbigHQY]

Yes! I can now login to SNTC Portal. Thank you so much for looking into this!

[maasis]

Hello,

I have a customer with the same problem as this one. He did everything that he was supposed to do and now he cannot access his SNTC Portal.DAs are already assigned in CSAM, party id and S/N is associated but unable to login to Portal never-ending Loop. Kindly advise