Unable to Upgrade CSPC 2.10.0.5 to 2.10.0.6

[Michael Percival]

Hello,

I am trying to update my CSPC to 2.10.0.6.  From the GUI, when I click Upgrade Now, it goes to initiated, then back to Not Scheduled.  This happened when I updated to 2.10.0.5 in November 2022.  So I am trying to upgrade via the command line.  When I use the download command, nothing happens.

admin# download sp-30.3.0-6-0-lnx64
Attempting to download the requested package.....sp-30.3.0-6-0-lnx64

When I use the upgrade command, I get an error.

admin# upgrade

Version Description
-------------------------------------------------------
sp-30.3.0-6-0-lnx64 Collector patch to upgrade CSPC 2.10.0.6

Download and apply of a package can take a while.
It is recommended to schedule the upgrade.

Do you want to continue [y|n] ?y
Please enter the version to upgrade :sp-30.3.0-6-0-lnx64

Do you want to continue with download and apply [y|n] ?y
Connection to Software Download Server will use User Id 'xxx@xxx'.

In order to download software, please indicate that you have read and agree
to be bound by the Cisco End User License Agreement which can be viewed at
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html

Accept License Agreement (y|n)? y

Attempting to download the requested package.....sp-30.3.0-6-0-lnx64
execute % Error occured while executing command

I had to rebuild my server in November 2022 because my passwords were expired.  I have not been able to upgrade via the GUI since then, and now it appears the command line upgrade doesn't work either.

Any help would be appreciated.

Thank you,

Mike

[balaji.bandi · Accepted solution]

upgrade path :

2.10.0.5>JeOS 2.10.0.6 > SP 2.10.0.6 > 2.10.0.6

follow below guide :

https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf

[Michael Percival]

This doesn't work either, tried it.

[balaji.bandi]

last i was tried it works as expected. Try reboot smart collect and start fresh upgrading again.

still issue contact TAC.

[Michael Percival]

I finally was able to get it upgraded using the manual method in that document.  

[balaji.bandi]

Glad all is good and thank you for the feedback, if no further assistance is required here, can you mark it as resolved - to help other community members can refer to this - if they have the same issue?