The software is downloaded, but the GUI options for upgrade are not available - see attached.
I've read other posts, but any of the CLI troubleshooting commands are not available either - see attached.
I am logged in as Admin, Super Administrator. Is there a step I'm missing?
Solved! Go to Solution.
When did you start GUI upgrade process? It is recommend to wait for whole day for upgrade process using web GUI.
tail-f /opt/LCM/logs/install or tail-f /opt/LCM/logs/apply- Please run this command using user 'root' not user 'admin'. From admin, you can check on the status of download by running 'show download' and 'show apply'. 'Show version -d' will provide you information on current SW version on collector.
For troubleshooting, it is good to enable collectorlogin and root. You can not login to root directly so first login to user 'collectorlogin' and then user 'root' via 'su root' password. Please follow below steps to enable those users.
Enable the Linux user login “collectorlogin”
# pwdreset collectorlogin 90
This will generate a password for the username “collectorlogin.” Save this password!
Enable the Linux root login
# pwdreset root 90
This will generate a password for the username “ root”. Save this password!
Here is the document:
If you are not sure if download is completed or not, please use 'show download' command using user admin. Please provide all requested outputs (show download, show version -d and show apply) so I can assist you better with further steps.