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Update to 2.7.4 stuck at Apply-in-Progress

ccrfranck
Level 1
Level 1

Hello,

 

Version Number : sp-30.0.4-0-0-lnx64
Status : Apply-in-progress
Start Time : Apr/09/2018 16:38:16
End Time : -

 

I've already tried to set the status as "apply-failed" to restart the installation process but without any result.

 

Any idea?

 

Thank you.

 

Renaud

 

5 Replies 5

Supriya Patel
Cisco Employee
Cisco Employee

Hi Renaud,

 

What is the current version of collector (please provide 'show version -d' output? Did you receive any error while trying to set to 'apply-failed' status? If any error, please share.

 

Thanks,

Supriya

Hello,

 

Here is:

 

admin# show ver -D
        Build-name   : Collection Platform Software 2.7.3.2

 

ij> connect 'jdbc:derby://localhost:1527/opt/LCM/info/updates; create=true;user=app;password=password';
ij> ij(CONNECTION1)> update updates set PACKAGE_STATUS = 'Applyfailed' where PACKAGE_STATUS = 'Apply-inprogress';
0 rows inserted/updated/deleted
WARNING 02000: No row was found for FETCH, UPDATE or DELETE; or the result of a query is an empty table.
ij(CONNECTION1)>

 

Best regards.

 

Renaud

 

Hello,

Can you please check and see if the patch files seem to have been downloaded successfully?

 

From a root username, you can run the below commands:

 

'ls -alrth /opt/LCM/tmp/'

 

Thank you,

Jarrett

 

Hello,

 

(I've made a mistake, I accept this post as solution, I don't know if anyone can chage that).

 

There are these files in the directory:

-rw-r--r--. 1 casuser casusers 1.1G Apr  9 16:29 sp-30.0.4-0-0-lnx64-package.zip
-rw-r--r--. 1 casuser casusers 340M Apr  9 16:40 sp-30.0.4-0-0-lnx64.zip

 

Best Regards.

 

Renaud

 

Thanks Renaud. 

 

I will send you a private message with some additional commands we can try to start the upgrade process.

 

Thank you,

Jarrett