Upload processing stuck for 6 days

[richwood]

Hi,

I have a number of upload jobs queued up, but processing is stuck on one of the jobs.

Can someone please take a look and delete any outstanding jobs, so that I can upload my latest collection.

My CCO id is rich***,

Thanks.

[Supriya Patel]

Hi User,

Please provide me customer name, and inventory name in private message. Steps are shown in below link on how to send private message.

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,

Supriya

[richwood]

PM sent, thanks.

[Supriya Patel · Accepted solution]

Hi Richard,

I am working with internal team and update you soon on progress. Please do not initiate any further upload until we process successful upload on latest upload.

Thanks,
Supriya

[Supriya Patel]

Hi Richard,

Please check for latest successful upload on portal.

Thanks,

Supriya

[richwood]

Thanks for clearing that stuck job.

Unfortunately, I now have another job uploaded via ZIP file that appears to be stuck again, or very slow. It's been running for 24 Hrs now.

Is this to be expected? This upload only has 19 devices in it, and I have around 300 in total to do, so what would be normal to expect for this?

You have my details in the previous PM, let me know if you need them again.

Thanks

[usbezerra]

HI,

I have the same problem, I have a file with the processing status for more than 24 hours.

CCO ID: usbezerra

Thanks

[#8]

Supriya.

PM sent.

The customer problem with CCO ID usbezerra.

Thanks,

Marcelo

[Supriya Patel]

Hi Marcelo,

Could you please raise separate post so it will be easily tracked?

Thanks,

Supriya

[Supriya Patel]

Hi Richard,

Please let me take a look and update you soon on File import.

Thanks,

Supriya

[Supriya Patel]

Hi Richard,

Back-end work is done. Please have another file import and please make sure not to have next upload until you see previous upload on portal.

Thanks,
Supriya