Upload Processing Stuck

[andres.pelissari]

Hello Everyone, 

We're having a problem in 3 of our customers, their scheduled uploads are shown as "in processing", on the Portal, since last thursday (May, 26th).

Is there any workaround for this or we just have to wait ? 

Thanks in advance and best regards,

Andres Pelissari

[jumin]

Hey Andres,

We should be able to go into the backend and stop these uploads as they appear to stuck.  Can you follow the steps in the below link to PM me the company and inventory names?

https://supportforums.cisco.com/blog/13237466/how-send-private-message-sntc-community

Thanks,

Justin

[andres.pelissari]

Hello Justin, 

I've sended you the PM with the information.

Let me know if you need any other information to proceed

Thanks and best regards,

Andres Pelissari

[jumin · Accepted solution]

Hey Andres,

All three customers now have their latest upload processed successfully.

Thanks,

Justin

[andres.pelissari]

Hello Justin, 

Yes, the uploads are working properly now.

Thak you for your help,

Best Regards,

Andres Pelissari