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1157
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10
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Replies

Wrong company associated in portal

locnd
Level 1
Level 1

My CCO account seems to be associated with the wrong the wrong company in the SNTC portal. How can i disassociate from the wrong company, and re-associate my account with the correct company?

13 Replies 13

you have to contact cisco support team

Please rate this and mark as solution/answer, if this resolved your issue
Good luck
KB

Support team had been provided the URL but i can't access this site.
Can you inactivated my SNTC registration? After that, i will re-associate my account with the correct company.

Thanks a lot.

locnd
Level 1
Level 1

Hi Kasun Bandara,
Can you help me in this case ?

Thank you.

neharani
Cisco Employee
Cisco Employee

Hi, I will assist you further on this post, can you please share the below details in personal message:

 

Party id:

company name:

cco id:

email id:

contract number:

serial number:

 

 

 

Regards,

Neha

locnd
Level 1
Level 1

Hi Neha,
Please help with information as below:


My ID: locnd@dts.com.vn
Company information:

Partner Name DTS COMMUNICATION TECHNOLOGIES CORPORATION
Business Address 1 Unit #803, Sao Bac Building
Business Address 2
Business Address 3
City Ha Noi
State/Province
Country/Region VIET NAM
Postal Code 70000

please share the cco and the party id (where cco needs to be disassociated) in personal message.

 

also, please share below details (where cco needs to be associated):

Party id:

company name:

cco id:

email id:

contract number:

serial number:

 

Thanks!

 

locnd
Level 1
Level 1

Hi Cisco team.

I am waiting for your response.

 

Thanks.

Hi,

I hope you are doing good,

I have just logged in and started working on it, Can you please check the personal message for the shared details.

 

locnd
Level 1
Level 1

Hi Neharani,
Help me this case please.I do not receive a response from you.

Hi Neharani,
Can you set up to call at 11 AM EST? I will be online at this time. Send to me link Webex in a private message. Thanks.

Hi, We were waiting for you in the meeting room. can you please let me know what would be your next availability, the meeting link was shared in PM as asked. 

 

 

 

 

Hi User,

 

I hope you are doing good,

 

We have scheduled a meeting for today again as requested by you unfortunately you were not able to join, but I have sent you the latest updates over the ongoing email trail by mentioning some details of your company and the cco id which is not associated to any of the contracts.

 

I would want you to check the ongoing email trail and do let me know if you have any further queries over email.

 

 

 

Thankyou,

Neha Rani

Hi, Please let me know if you have any updates for us.