cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

163
Views
0
Helpful
3
Replies
Highlighted
Beginner

Access Points managed by WLC not displaying in SNTC Portal

I have seen several people on various forums trying to solve this issue.  We have a CSPC set up on our network.  It has both SNMP and SSHv2 credentials that validate against our 3504 WLCs.  I run discovery and the devices are successfully managed.  I am also able to see all of our 2802 Access Points discovered under the AIRESPACE-WIRELESS-MIB_bsnAP dataset in the Collection Profile Data Viewer.  I am also able to upload to SNTC successfully.  When I go to the portal (and I have waited 24 hours for processing), I see the two 3504s, but none of the APs.  Is there a config item I might have missed to enable items under a managed device to be uploaded and displayed.  I understand some admins have similar issues with CUCM and phones managed by it.

 

Thanks!

Warren

Everyone's tags (3)
3 REPLIES 3
Cisco Employee

Re: Access Points managed by WLC not displaying in SNTC Portal

Please provide your Appliance ID from the CSPC in a private message. You should see a CSP00090XXXX id in the upper right hand corner of the UI.

Beginner

Re: Access Points managed by WLC not displaying in SNTC Portal

Here is the requested information for our CSPC.

[cid:image001.png@01D59551.47C0B980]
Cisco Employee

Re: Access Points managed by WLC not displaying in SNTC Portal

From the portal I can see two uploads coming in on the same day. This is the reason you cannot see your APs in the portal.

The first upload is from the default Collection Profile SNTC. The second is coming from a configured Upload Profile job which is unnecessary since the collection job does the uploading for you.

Please remove the Upload Profile and allow the collection to run, ideally once a week.

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links