07-13-2016 10:15 AM
I started loading our data into Smart Net Total Care a couple of weeks ago and we had data in it as late as last week. I ran a new discovery and a new load last Thursday to Total Care. When I signed on this morning the portal showed we had no data at all. Now I get a web page that says I do not currently have access to Smart Services Connection. Do I go through this to get assistance on our issue?
Thanks,
Ken
07-14-2016 08:04 AM
Hello Ken,
Yes, if you have self-onboarded, this is where you come for support. I have requested that our back-end team investigate as I do indeed see your portal instance and there is no data.
Thanks,
Nathalie
07-14-2016 10:40 PM
Hello Ken ,
I could see that you have access to SNTC portal UI as customer Administrator , so you will be able to login to portal without nay issue , please try again to access to portal. If you still see some issue please send the screen shot (without hiding any details ) to sntc-support-community@cisco.com only .
Also I have checked and found the upload that you have initiated have not reached to SNTC from Collector , So can you please try the same once more time to perform the upload and in case any issue please send us the screen shot on the above email ID mentioned .
Regards
Pamela
07-19-2016 01:09 PM
Hi Ken,
In your collector, go to Reports > Inventory Reports and verify that the collection profile ran successfully. The upload should take place after the successful collection profile job.
Thanks,
Lynden
07-25-2016 12:58 AM
Hi,
I also had the exact same issue last Thursday. I tried logging back in an hour later and everything worked fine - back end maintenance?
Andy
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