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Access to SmartNet CSAPI

Hi,

 

I'm not able to access Cisco Services API for inventory and service contract coverage data despite having all the required access:

 

- In CSAM, I have API Developer and Customer Admin roles

 

- I've registered my application to access CSAPI services.

 

- In SmartNet Total Care portal, I'm able to access inventory, contract data.

 

- I'm able to access the data using SN2INFO API.

 

When I hit the following API endpoints, I get the error below:

 

-https://apx.cisco.com/cs/api/v1/customer-info/customer-details/ --> Returns empty data[] array

 

-https://apx.cisco.com/cs/api/v1/contracts/coverage?customerId=xxxx&serialNumber=xxxxx --> Returns "errorCode": "API_PARTY_002", "errorInfo": "Customer Id is not associated with Partner"

 

Kindly advise.

 

Thanks & Regards

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1 REPLY 1
Cisco Employee

Re: Access to SmartNet CSAPI

Hi There,  I have sent you private message asking for information. Please check and respond back.

 

Regards,

Suchita

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