Access to SmartNet CSAPI

[lucabrasi]

Hi,

I'm not able to access Cisco Services API for inventory and service contract coverage data despite having all the required access:

- In CSAM, I have API Developer and Customer Admin roles

- I've registered my application to access CSAPI services.

- In SmartNet Total Care portal, I'm able to access inventory, contract data.

- I'm able to access the data using SN2INFO API.

When I hit the following API endpoints, I get the error below:

-https://apx.cisco.com/cs/api/v1/customer-info/customer-details/ --> Returns empty data[] array

-https://apx.cisco.com/cs/api/v1/contracts/coverage?customerId=xxxx&serialNumber=xxxxx --> Returns "errorCode": "API_PARTY_002", "errorInfo": "Customer Id is not associated with Partner"

Kindly advise.

Thanks & Regards

[Suchita Shewale]

Hi There,  I have sent you private message asking for information. Please check and respond back.

Regards,

Suchita

[JuliusBlue1400]

I have the same issue but I'm also having trouble with finding my customer ID.

[jsolano.fusionet]

Hi Suchita.

I have the same issue when i make a get with url https://apx.cisco.com/cs/api/v1/contracts/contract-details?customerId=XXXXXXXX

Atteched image of returned result.

Thanks.

[STETESC]

Hi there,

I experience the same issues. Has the issue been resolved for you? If so, could you please post the solution to this thread?

Many thanks

Stephan