Account setup in progress - stuck for 4 days

[RKINNION]

Customer has issue where the portal has been in the following state going on 4 days.

Can someone please fix their portal?

"Thanks for logging in, your account will be available within 24 hours.  Check back later"

that was 4 days ago, and they still are waiting

cid:image017.png@01D24BD8.17A4EF70

Customer:  redhawkus.com
    

[Kevin Kelly]

What is the user's CCOID?

[RKINNION]

JoshGreen81

[Aravind Vincent · Accepted solution]

Hi Robert, we have addressed the issue and user should now be able to access the portal. User may have to log-out and log back in to view the account. 

Thanks,

Aravind