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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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Zachary Spicer
Cisco Employee

Advances Services Collector

Here is a scenerio for a new SNTC customer 

1. A customer has an AS collector in place and it is currently collecting data for their AS service

2. That customer now wants to utilize SNTC, either through self onboarding or SmartAssist

How does that customer link their AS collector to their new SNTC portal? 

3 REPLIES 3
saarbaug
Cisco Employee

Moving to the main community so everyone can see. 

Regards, Sandra Kindly remember to mark questions as answered and please rate posts and answers if you find them helpful.
Lynden Price
Cisco Employee

Hi Zach,

If they are currently uploading, then their data should have been migrated over to the 3.x portal automatically once they were registered. If it didn't get migrated, then they'll need to open a case with the SNTC portal team to have that done.

Thanks,

Lynden

Lynden Price
Cisco Employee

As a follow-up to my answer Zach, I should also say that once the 1.x portal goes end of life (which it will relatively soon) you'll either need to deploy a new collector or manually import the transport file from the existing AS collector.

Thanks,

Lynden