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After RMA old equipments keep showing on portal

lsalazarv44
Level 1
Level 1

Hi all !

After replacing 3 failed equipments the portal now shows new and old equipments after several uploads from the collector. I checked the collector and only the new equipments are showed as managed. I will appreciate some help !!

1 Accepted Solution

Accepted Solutions

taywelch
Cisco Employee
Cisco Employee
Hello,

Please log into the SNTC portal and change the report preference to latest view:

Application settings> report preference> select latest view

When the portal is in the latest view, you will only see the most recent inventory.

Thanks,

Taylor

View solution in original post

3 Replies 3

taywelch
Cisco Employee
Cisco Employee
Hello,



I have sent you a private message asking for proprietary information that is needed to help me troubleshoot your issue. Please respond, and I will start investigating ASAP.





Thanks,



Taylor


taywelch
Cisco Employee
Cisco Employee
 

taywelch
Cisco Employee
Cisco Employee
Hello,

Please log into the SNTC portal and change the report preference to latest view:

Application settings> report preference> select latest view

When the portal is in the latest view, you will only see the most recent inventory.

Thanks,

Taylor
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