01-09-2018 02:07 AM - edited 03-12-2019 07:37 AM
Hi,
For one of my collectors/inventories the 'alert processing' emails notifications have just shown all counts as '0' since 9th Dec 2017.
This is an extract from a notification email on the 6th Nov 2017:
Table below displays number of Product Alerts with uploaded inventory:
Total Number of Hardware EOX : 245
Total Number of Software EOX : 55
Total Number of Field Notice : 40
Total Number of PSIRT : 207
From the alert received from the 9th Dec onward, this is what is received each and every time:
Table below displays number of Product Alerts with uploaded inventory
Total Number of Hardware EOX : 0
Total Number of Software EOX : 0
Total Number of Field Notice : 0
Total Number of PSIRT : 0
All uploads show as being processed successfully, and no other issues are observed.
Note that this is only impacting one of our 16 inventories.
01-11-2018 02:45 AM
Update to the symptoms:
It appears that these null alert processing emails are being sent every day , irrespective if any inventory has been uploaded or not.
01-11-2018 05:56 AM
02-19-2018 02:21 AM
Hi folks,
Can I ask for an update on this issue; as can be seen in the attached screen capture we are receiving up to 19 emails a day, for an inventory that has not been uploaded, and all the values int he email are null.
Rgds,
Graham
02-19-2018 11:13 AM - edited 02-19-2018 11:14 AM
Hello Graham
You can track the bug that we have opened for this issue at here. Unfortunately I do not have an ETA for the fix from engineering at this time.
Thank you,
Jarrett
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