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For one of my collectors/inventories the 'alert processing' emails notifications have just shown all counts as '0' since 9th Dec 2017.
This is an extract from a notification email on the 6th Nov 2017:
Table below displays number of Product Alerts with uploaded inventory: Total Number of Hardware EOX : 245 Total Number of Software EOX : 55 Total Number of Field Notice : 40 Total Number of PSIRT : 207
From the alert received from the 9th Dec onward, this is what is received each and every time:
Table below displays number of Product Alerts with uploaded inventory
Total Number of Hardware EOX : 0 Total Number of Software EOX : 0 Total Number of Field Notice : 0 Total Number of PSIRT : 0
All uploads show as being processed successfully, and no other issues are observed.
Note that this is only impacting one of our 16 inventories.
Hello graham.kirtley, Thank you for these details. We were able to identify the issue and working with our engineering team for a solution. In the meantime, please let me know if there are any questions. Thank you, Jarrett
Can I ask for an update on this issue; as can be seen in the attached screen capture we are receiving up to 19 emails a day, for an inventory that has not been uploaded, and all the values int he email are null.
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