cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

404
Views
5
Helpful
4
Replies
Beginner

Alert Processing - email notifications

Hi,

For one of my collectors/inventories the 'alert processing' emails notifications have just shown all counts as '0' since 9th Dec 2017.

 

This is an extract from a notification email on the 6th Nov 2017:

Table below displays number of Product Alerts with uploaded inventory:
Total Number of Hardware EOX : 245
Total Number of Software EOX : 55
Total Number of Field Notice : 40
Total Number of PSIRT : 207

 

From the alert received from the 9th Dec onward, this is what is received each and every time:

Table below displays number of Product Alerts with uploaded inventory

Total Number of Hardware EOX : 0
Total Number of Software EOX : 0
Total Number of Field Notice : 0
Total Number of PSIRT : 0

 

All uploads show as being processed successfully, and no other issues are observed.

Note that this is only impacting one of our 16 inventories.

 

Everyone's tags (2)
4 REPLIES 4
Beginner

Re: Alert Processing - email notifications

Update to the symptoms:

It appears that these null alert processing emails are being sent every day , irrespective if any inventory has been uploaded or not.

Cisco Employee

Re: Alert Processing - email notifications

Hello graham.kirtley,
Thank you for these details. We were able to identify the issue and working with our engineering team for a solution.
In the meantime, please let me know if there are any questions.
Thank you,
Jarrett
Beginner

Re: Alert Processing - email notifications

Hi folks,

Can I ask for an update on this issue; as can be seen in the attached screen capture we are receiving up to 19 emails a day, for an inventory that has not been uploaded, and all the values int he email are null.

 

Cisco-Alerts-18Feb.PNG

 

Rgds,

Graham

Cisco Employee

Re: Alert Processing - email notifications

Hello Graham

You can track the bug that we have opened for this issue at here.  Unfortunately I do not have an ETA for the fix from engineering at this time. 

Thank you,

Jarrett

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links