Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
ASA's in Portal showing FAILED: SNAS validated data not available
All 6 of my ASA's are showing this error (FAILED: SNAS validated data not available) in the portal. Has something changed in the tool logic that it cannot find the serial number of an ASA or is there a needed config change in the ASA to allow the Collector to gather the info it needs? Need help troubleshooting. I have verified that snmp is enabled and correct.
Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to firstname.lastname@example.org with:
details of the error, i.e., url(s) being accessed
your CCO ID