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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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ASA's in Portal showing FAILED: SNAS validated data not available

All 6 of my ASA's are showing this error (FAILED: SNAS validated data not available) in the portal. Has something changed in the tool logic that it cannot find the serial number of an ASA or is there a needed config change in the ASA to allow the Collector to gather the info it needs? Need help troubleshooting. I have verified that snmp is enabled and correct.

 

Thanks,

 

Howard

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