Assign DA for a customer for CSAM and SNTC

[fequan]

Hi team,

Could you help to setup below customer id as a "Delegated Administrator" DA for CSAM(Cisco Services Access Management https://cdceb.cloudapps.cisco.com/csam) and SNTC service portal (https://services.cisco.com ) ? 

CCO ID to be nominated as DA:

1. jjlee@coupang.com
User ID: 00u1tiimp4SsGhggd5d7

2. jolee188@coupang.com
User ID: 00u1nxdllmhpAArCd5d7

Contract number: 204082282
End Customer Name: HYNIX SEMICONDUCTORCHINA LTD
End Customer ID: 1038163908
End Customer GU ID: 210668982
Services Onboarding Manager: Fengshan Quan(fequan@cisco.com)

[madhushr · Accepted solution]

Hi,

We are looking into the issue and we will get back to you at the earliest.

Thanks and Regards,

Madhusha R

[madhushr · Accepted solution]

Hi,

Kindly note that the contract number 204082282 does not have the SNTC service level. Hence request you to subscribe the SNTC service and then we can proceed further.

Also, once the SNTC service is subscribed, kindly get back to us with the Party ID that is associated to the contract number. 

Please note that the end customer is showing blank in the CCWR. We are unable to find the company name HYNIX SEMICONDUCTORCHINA LTD under this contract.

Thanks and Regards,

Madhusha R

[fequan]

Hi Madhusha, 

Thank you for your reply. I was able to open a case eventually and the DA role has been assigned. Please ignore this request. 

Thank you and have a nice day!

Joyce

[madhushr]

Hi Joyce,

Thank you for the confirmation!

Thanks and Regards,

Madhusha R