i cannot log in to the SNTC portal, i have the necessary roles applied last Monday (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page ...
Forum Posts
Anyone else tried installing Collector-2.11-B-16_SHA1_signed.ova?What I see:1. VMWare ESXi identifies the cert as untrusted, during the OVA import process2. And, once installed, it enters a reboot cycle, starting at the GRUB menu- AlmaLinux (Shamrock...
When we try to access to the CLI with Putty or other tool, after putting the credentials the next message shows up: *****PID file exists. But Adminshell service is not completely up.**********If adminshell is restarted manually, please wait for 15-20...
When attempting to register, no matter what serial number I use, I get an Invalid Serial Number response, even if it's covered under my SmartNet Contract.We have someone who may be the Designated Admin, but when he logs in he gets zero administrative...
i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registrati...
Hello, We are trying to provide access to the portal, for the end customer, but whenever we try to access, we are redirected to the page: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo The profile is active and complete wi...
Team, My client has requested access to use the CSAM tool, but the the request never made it to the delegated user. The delegated user also cant grant access. Is it possible to manually grant access to the tool?
Hello, when we try to access to "Software Updates -> Server connection setup" and we put the credentials that page freezes and does nothing.Also, the upload of files fails.We just updated to the version 2.11.Regards.
I successfully uploaded a CVS file in the SNTC portal, but it does not show up under the Upload Processing tab. (please see attached screenshot). So I am unable to see the inventory that was uploaded. Any assistance is much appreciated.
I was granted additional access to the Customer Administration role on 4/10/24. I just checked the account and none of the options have changed in my profile, i.e. cannot see Upload Template option or Admin dashboard.
Resolved! Access Issues please help
My customer is having issue removing and adding users even though he has admin access. Can someone please help? See below for detail. I thought I was an administrator within the services.cisco.com system for the account, but when I went to remove a...
hello, Were getting an error on the portal page only the administration > All Collectios option is showing i dont know if is because the upload haven been done yet but could you guy tell me if this is an error or i should wait the 24 hours first. th...
Resolved! SNTC page stuck in loop
Hola, the client is having SNTC looping when they enter to the SNTC portal to generate the Token for the CSCP. between this page and what can be done in this case. Saludos, Gerardo Andree Mejía García.
Resolved! SNTC pages loading blank
No matter what I click, all the links on the SNTC page load blank. Ive tried other browsers (safari, chrome, firefox,Edge) including incognito mode on all of them and other computers and its the same thing. I think that there is something wrong with ...
Hello, we have a problem when uploading the file of the scheduled task. The message error is TailEndGateway_Connectivity_Exception_occuredThe version is 2.11, we did a new installation because we were with the 2.8 version, we created the backup file ...
