When run Cisco CSPC does not show my APs connected to a controller or phones from my CUCM, is it normal and why? These devices will only be displayed on the dashboard? Kind regards
Forum Posts
Can CSPC and Service Now speak to each other in any way?
We have been upgrading the IOS on our network devcies for the past month to remediate the vulnerabilities, but the results are not reflecting on the PSIRT reports as the reports still show the older IOS version and vulnerabilities. How can we update ...
In my network I have virtual machines (CUCM, UCCX, Cisco Media Sense) in Cisco UCS 240 M4, I could add the Cisco UCS on SNTC portal, but I would like to know if I can add these virtual machines on SNTC portal. Thanks.
Hey All, We are experiencing two issues. Unsure if they are related. 1. We are trying to delete collectors from our Customer to start afresh but run into the following errors (attached as error.png) 2. When trying to re-run one of our existing col...
Trying to setup remote authentication via TACACS+ to ACS5.7 for the CSPC Web UI, though unsuccessfully. I have configured the remote auth servers under 'Manage Remote Authentication Servers' and can test (CSPC says failed but ACS says passed), but wh...
Is there a way to install VMWare tools on the collector? I've deployed the following: sntc-cspc2.5.2.1-OVF10.ova I've set VMWare to "check and upgrade tools during power on", but that doesn't seem to work. I'm being asked my my VMWare admin to ...
Under view devices i see 74 devices - follow the recommaned links in checking for error but none help, still have every thing else but the needed item - Device Serial numbers, would like to have them before i upload then on the SNTC portal.
I've recently changed employers and am at a loss of how to remove access for my Cisco ID to their SmartNet contracts. I have been successful in adding my new employers contracts, but my Cisco Services Connection 2.7 view is completely my old employ...
Customer wants a way to identify the stacked switches in the inventory report. They also want to know which is the master vs slave switch when multiple switches are stitched together I dont see a way to tell as i look through the custom inventory re...
When trying to register for portal access using my contract number and serial number i recived the following error message. "This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract" When...
With Smartnet for 24x7x2 and 24x7x4 RMA the 2 and 4 hrs are described as response times. It is unclear what is meant by response. Certain documents imply this is the maximum time an RMA will take to get to the customer address once the RMA has been p...
How do I associate a contract to my Cisco profile?
Hello, So basically I need to upload my company device inventories, but on the account that have access to SNTC Portal, there is no import inventory or register collector options available, Then I checked my account role was customer user where it sh...
Hi I am testing the Cisco Smart collector at one of our customers site. I need to register on the SmartNet total care portal http://www.cisco.com/web/smartservices/sntc.html, to access to collector When I try to add a contract as required so that I ...
