I am looking to upgrade from 2.7.4 to 2.8.1.6. I have 2 questions:1) I am running this on a VM using the "Small" model - 4 cores, 4 GB of RAM and 250 GB of disk. I looked in the "CSPC Collector Quick Start Guide" and the "CSPC Installation Guide" t...
We have a problem to perform an upload using proxy.CSP0009043892CUSTOMER: MAPFRE VIDA SA
I've just run a CIR for a customer and it's missing a lot of coverage data. It shows a few details for some "others" as well as a few of our contracts, but many are blank. I will share Customer and Collector ID in a PM.
Dear Expert,kindly i need to renew my yearly Smartnet for the CP,i will order:CON-SNT-CP7821K9 SMARTNET 8X5XNBD Cisco UP Phone 7821 for my CP7821 phones (hardware)andCON-SNT-CP7945 SC CORE 8X5XNBD Cisco Unified IP Phone 7945 for my CP7945...
Hello, I am generating Inventory and Alarms reports from a CSPC 2.7 with Smart Net Total Care portal v3.10, and I am having problems at using the "Template Smart Services Portal Dashboard 3-6_v2.xlsm" macro to generate graphs with the data of the r...
Hi, I follow the steps in order to register customer CCO ID on SNTC portal and contract and serial number device was validated sucessfully, but we received a message that says: a CISCO agent need to review information. Follow the Cisco agent review a...
Hi A customer of mine is trying to register me on his SmartNet Collector so we can manage the Smartnet on his estate and he is getting the below error message. If the checkbox for the role is not selectable, it is because the user is not associated ...
I am importing a CSV file that was exported from My Devices portal in the appropriate SNTC format. The file is read fine and shows the 1 device that I am importing as a test before we bring on the other 100+ devices. After confirmation that the fil...
Hi.I have a client that is having problems with a CCO to enter the Smart Net, the following screen appears:Thanks a lot.
I read somewhere that the CSP collector wouldn't be needed if customers were running Prime Infrastructure, is this true as we already running Prime Infrastructure version 3.2 which already contains all the devices so would be really useful rather tha...
Hello, I have SNTC v2.7 and prime infrastructure v3.1, is there any way to integrate them so I can run the collection Job and ensure all devices been collected ?
While I no longer get pop-ups stating 'no entitlement', I still have no option to upload inventory. This has been the case since my last upload at end of August. TAC won't help with this - they just bluntly tell me I can ask the community - so what...
Hello, We did a Run Collection profile and the Upload was not successful. We created an Upload profile to run some troubleshooting and find attached the error. Could you please advice
Hi. We have a client who wants to remove the Delegated Admin from his CCO. How can you proceed?
Hello, I am trying to register a new CSPC through SmartPortal with a an active PSS contract and it's not working, is any further requirement?
