Hello, I am trying to register a new CSPC through SmartPortal with a an active PSS contract and it's not working, is any further requirement?
Forum Posts
Dear Cisco Community, My client is trying to access to the SNTC Portal with his Contract Number and Serial Number already associated, the contract is a SNTC 8X5XNBD that expires until February 2020. The problem is that when the client logs in, in the...
HI, I need to know when was "the first time seen" on portal of a list of Serial Numbers. I need a report with the exact date of an item was discovered. Any help is highly appreciated
Hello, we just re-installed a new collector and had successfully uploaded the data to the portal. I am the DA of the portal and i can see the upload success but the client is not able to see the upload when he/she logs to the services.cisco.com from ...
Hi everyone. I've been using Segments in the SNTC portal to divide up our network inventory. The conditions that I've set in the portal are based on "host name begins with". It works fine for the wired devices, but not atall for the wireless AP's (of...
I have a customer trying to grant CBR Admin access to our team ID and the boxes are not selectable. Message at the bottom states that this is because user is not associated to an external company or is not a reseller of any of your company's Smart N...
Resolved! Portal access issue
Hi there, My customer did the registration on SNTC, received e-mail with "You Have Been Granted Additional Access" but there is a error when he tries to access the portal, see the image below: We need some help, please. Regards
Hola, les comento que hemos programado la recolección de inventario en la red y posteriormente con un día de desface, realizamos la carga programada de información del Porta de Cisco CSPC.El portal SNTC este me muestra 4 contratos asociados en Contra...
Resolved! Inventory in SNTC portal
CSPC ver 2.8.1.6 Using SNMP v2 to collect network information for Cisco ASR9K and 900 series routers Inventory has been uploaded to SNTC portal however i'm only seeing the devices in the inventory but not the cards/ modules etc.How can i get the car...
We've pulled a custom inventory report for customer that we have CBR Admin access to and it's missing all coverage info, including the devices under contract with us. We are aware that the LOA must be validated within the portal to see other partner...
I have two router models that I've applied the necessary patches to, ASR 1001-X (CSCvn89145) and ISR 4331 (CSCvn77156), and after uploading a new collection they are still reporting the issue. There were IOS-XE upgrades performed in the same mainten...
Resolved! User-Role Assignements
I was tryto associate my account at Smart Net Portal of my customer but I cannot check the box. The contract is already associate at my account: ***** Removed proprietary information **** What I need to do?
I am trying to register for the Smart Net Total Care Portal and when I enter my credentials, it simply failes with: Error We encountered an error while processing your request. Please refresh this page or try again. I have tried multiple browsers wi...
The message below is displayed everytime I try to upload my devices on CSP.We gave all permissions to the server on firewall though it wasn't enough. A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMo...
Resolved! DA unable to grant access to CBRAdmin
A customer is trying to grant us access to their SNTC portal via CSAM and is unable to select the CBRAdmin box. We've tried multiple browsers including Chrome incognito, which has worked in the past. He is using the correct URL. I can share detail...
