I am trying to get service API to work and I am using https://apx.cisco.com/cs/api/v1/product-alerts/security-advisories?customerId=our_customer_id. But I get 403 forbidden error with "customer id is not associated with partner" response message. I...
Forum Posts
I have seen several people on various forums trying to solve this issue. We have a CSPC set up on our network. It has both SNMP and SSHv2 credentials that validate against our 3504 WLCs. I run discovery and the devices are successfully managed. I...
Hi, Cisco! I trying upload client information to SNTC Portal but it's fail, as picture below: I did check costumer firewall rule and the IP Collect 10.15.18.104 is permited as source to any on http and https port. I also did capture packet on firewa...
Is anyone else seeing devices disappear from their SNTC portal this week. We were uploading a new collection from our CSPC which contained our WLCs and the Access Points in the AIRESPACE-WIRELESS-MIB_bsnAP data set. It was IN PROGRESS for close to ...
Hi,I uploaded to CSCP on November 4th at 10:00. I waited at 48h while there was the information "IN PROGRESS" in SNTC, but did not leave this stage. Today I made a new upload and then what was "IN PROGRESS" changed to "BYPASSED". Processing start inf...
Can I use a contract ECDN ESS WITH 8X5XNBD to activate the SmartNet Portal?
Resolved! Company Name change in SNTC
Hi All, My company XXX was absorved by YYY, so the record on SNTC is of XXX. I'm looking for a way to change it to YYY so I can start the onboarding of services. My profile already has the change, but if I try to request DA access it just say there w...
Hello all, When I login on the SNTC portal I do not see any data or the actions tab.I see that our CSPC is registered (and upload from the CSPC work), but that is all I see. I am assigned the Smart Net Total Care: Customer Administrator role through ...
Dear community, Our partner is having trouble trying to install the CSP Collector in Hyper-V environment. The first try the CLI window closed by itself after the IP assignation by DHCP. After booting again the virtual server it keeps loading as show...
All, Please forgive me if there is significant information lacking. I am attempting to support a customer who apparently has at least 4 N5K's running an identical HW configuration and software versions collected by CSPC and monitored by SNTC. The i...
Hi there, My customer did the registration on SNTC portal 5 days ago but he's no able to access the portal, he's still being redirectly to the registration page. I need some help. Regards
I noticed that I have multiple customers that have SNTC portal uploads stalling. I have a customer that has had an upload processing as far back as the morning of November 3rd. This is affecting both CSPC and CSV uploads. Thanks in advance for your h...
Hi, The SNTC DA left my customer's company, he has a user as "Internal role administrator", how can we proceed to the "internal role administrator" becomes the new DA? Regards
Resolved! Upload - Internal Server Error
Hello all, I just deployed our CSPC and I tried uploading data to the SNTC portal.However, every time I try to run the upload it fails with "Internal Server Error".I have tried regenerating the certificate from the SNTC portal and it installed to the...
Dear community, Our partner is having trouble trying to install the CSP Collector in Hyper-V environment. The first try the CLI window closed by itself after the IP assignation by DHCP. After booting again the virtual server it keeps loading as show...
