I have been assisting a client to register on SNTC which was successful but he cannot sign into the portal as it redirects him to the registration page, same applies to CSAM acces. how long does it take for cisco to verify the registration?
Forum Posts
Hi Community, Serial numbers are not showing in SNTC after the most recent Collection and upload ran by our Customer. We have modified collection and upload profiles as suggested in other forums, but same result.
Hi, page 14 of this guide has a link to address security concerns but when clicked, it just takes you to a generic Cisco page:https://www.cisco.com/web/partners/services/programs/collaborative/downloads/pss_overview.pdf Is anyone able to provide the ...
Hello, yesterday the Cisco TAC team has corrected the client name but the name on SNTC portal is appearing wrong and was not updated. Could you please provide help how can i forward you the details to change the client´s name in the sntc portal to th...
Hi, I am looking to fully define our Smart Collector services and ensure the appropriate caveats are included. From the reading I've done, am I correct in saying that the CSPC for PSS should only show devices and full details for those where we have...
Resolved! Prohibited access to CSAM.
Hello people. My client is trying to access the CSAM portal. But you are receiving the following message from the image below. We try to access the following links as well.https://cdceb-prod.cloudapps.cisco.com/csam/https://cdceb.cloudapps.cisco.com/...
In the Request API access form, I am selecting my newly-created application. Party ID field appears to search, then I get "Cannot obtain Party Id information, please try again later or with a different application." I tried again later. I deleted the...
Resolved! Can a file import be deleted to retry?
I did a csv file import for a customer of some spare devices and gave them unique hostnames of spare-1, spare-2 and so on. However, I gave them all the same IP address of 1.1.1.1. That was probably the cause of my issue. The upload worked, but it ...
Resolved! CSAM CBR Access Issues.
Hey everyone,I have a customer that is having trouble granting us CBR access. We have contracts with them, and we have tried different browsers as well as clearing the cache. Please assist, thank you!
We've just discovered that a customer's core Nexus 7010 device has an LDoS date of 8/31/19. The SNTC portal is not showing this date, but does show the date on the modules for the device. I thought maybe it was just a glitch in this last upload, bu...
Hello, I am having trouble accessing SNTC and need to reassign my DA. Thank you,Josh
Resolved! E-mail Notifications
Hi, I receive a e-mail notification everytime I generate a report from a "Dashboard", but I don't wanna these e-mails, it's annoying to receive them, these e-mails started to came a few months ago, before that I wasn't receiving them when generated ...
Hey everyone,I have a customer that has been having CSAM access issues with the portal. They cannot access it and their DA has left the company as well. Please assist. Thank you.
Setting up new installation and getting the following Error on upload: "Internal Server Error" Have generated the Certificate a number of times and checked firewall rules to permit all Cisco IPs required for upload of data. Could this be a bug as I h...
