Smart Net Total Care Portal and Collector Discussions

Hi, I have been trying to register for a smart net total care account to register my contract with all my equipment's but i am unable due to the fact that the delegated administrator has left our company for quite a while.Currently i am blocked with ...

Hey everyone,I have a customer with the issue where they are provided with an 'Additional Entitlements are Required' error when they try to download the latest .ova file. However, they have their CCOID associated to their contracts and such, what is ...

We are looking to put in place a process whereby once a month we review any updates regarding the collector versions, in terms of EoS announcements, vulnerabilities and new features/available data.  Is there one place we can go to in order to view al...

I have problems assigning a new external user with administrator role in a collector 2.1.8.Please can you indicate the steps to carry out the previous action. Please help me. adolfo cabrera

Hello,   can you help what is the command of snmp walk to execute in the CLI of the collector?   regds,

Recently, when trying to log into the portal, I am getting redirected to the registration site with a message that I must be entitled to as least one Smart Service Contract, but, we do have SNTC suport contracts and I have been using the portal for a...

Hi Team,My customer tried to assign a CBR admin role to my CCOID like external user but it apperas an error that said the following: "the entered ID neither matches any active Cisco User ID nor matches any User outside of my Party Hierarchy or user h...

Hi Support, Customer has a CCO id but he not able to access Registration page.The error in attach.  Could you help with this?Tks.

My customer and I redeployed their CSPC and we had some issues. The discovery did not work with only one IP. The Ip was checked before the discovery and the server (from CLI) was able to ping it. We used the credentials they had available in the prev...

Dear Experts,   My customer is receiving some security alarms regarding certain vulnerabilities impacting their CSPC Server (ver 2.8.1.4 and 2.8.1.5, which is the latest). I have gone through them, but I have not found anything related to the CSPC Se...