Smart Net Total Care Portal and Collector Discussions

Cisco collectors not being able to retrieve device serial number on the portal and wonder if i can get some help 

After upgrading our log collector to 2.10.0.1 the uploads to our SNTC have stopped working. Then we upgraded from 2.10.0.1 to 2.10.0.5 but the uploads did not start working. Now we are prompted to upgrade to 2.10.0.6 but  the upgrade now button appea...

Hi team, I need some help to assign new DA to my customer's company. The original left the company. Can you help us, please? Regards,

After registering for the smart net total portal, I'm yet to have access to it.I did confirm the link and I was told that the registration review is one business day but still no access yet. 

Dear experts,I am not seeing my data uploaded by the collector, on the SNTC Portal.         For example, in the "Inventory Collection Delta" menu I've been seeing the error "Error getting snapshot details. Please check back later..." for a while now....

Hi, Purchased hardware from Cisco and omitted SNTC support by mistake. Is it possible to purchase SNTC prior to the hardware being shipped? Thanks

I am in the Custom Inventory report of the Inventory library. I select "export" and download "csv". I get an HTTP Status 400 Bad Request. If I do "export" "to my reports" and select any file type, i get an error message in the lower right hand corner...

Buen día,Quisiera un apoyo debido a que la Maquina virtual de Cisco Collector parece no estar enviado la informacion al Smarnet Total care, creo que se debe a configuracion de proxy, configuro el proxy en la gui reinicio la maquina virtual pero sigue...

Hello , I followed the procedure to grant a user full access to our company's SNTC portal. After waiting for the recommended 24 hours, I attempted to access the portal using the CCO ID to which I granted access. However, I encountered a blank page, a...

Hi team, It is possible to create and use the CSPC Collector without a VMWare ESXi virtualization environment? If it's possible, how can we do that? it's possible to use a laptop? Regards

Hi there,I installed CSPC version 2.10.1 late last year and installed patch 2.10.0.5 (as .5 was the latest at that time). I'm trying to install the latest patch .7 now. First, tried via appliance GUI which is showing .6 as the latest, and tried with ...

Hi,I received the Welcome email stating that I was granted access and have waited 24 hours, but the portal is still empty whenever I try to sign in.

Hello Guys.   We are requesting a technical support for a wireless controller and asked us to confirm our GU ID and party ID I do not know what is this GU ID, and where I can find it, please help. Best Regards,