My team was granted CBR Admin and API dev access to 2 customers on Monday morning, but we still are unable to access their portal. Is the process just taking longer than normal?
I'm not finding option in administrative settings to select comprehensive view. I need to view config of a device that was removed from inventory. The device was taken off line due to failure and replacement is here, but I don't have the configurat...
Hey everyone, I have a customer with the following issue below. They are trying to change the Collector appliance's IP Address via the command line. Would someone provide guidance as to what or how to resolve this particular occurrence or how to best...
Hi, We are a partner trying to setup access to our own SNTC covered equipment. I am a company administrator in the CSAM tool, and have requested access to the SNTC portal (where the correct DA showed up). I got the request emails and so on, so the co...
Hello, The client has already approved my access in the CSAM portal as external role administrator but when I enter in the services.cisco.com I am not able to see my client, also I didn't receive any confirmation email to access my SNTC Portal. My ac...
Hey everyone,I have an issue where a DA assigned access to a user to access the SNTC Portal. They are taken to the registration page constantly, and when trying to register, it says they already have a portal. If they try to login, it kicks them back...
Hi there, How can I confirm that I have the LOA on the portal? Because I already have the LOA from some customers but when I generate a "Support Coverage" report from them, I see "Covered (Coverage Status Not Visible)". As in the image attached. Is t...
Hello Team, I uploaded new collected devices data. However, I can see old devices in the SNTC. It means some hostnames and IPs are duplicated due to device replacement and hostname change. As far as I know, SNTC is supposed to show the latest uploadi...
We are configuring the SNCT portal, and when we try to register for the first time, there is a message saying I´m the Delegated Administrator. But when I tried to assign the role in CSAM Access, the role is missing. any idea?Regards
Our security team scans servers for vulnerabilities and is requiring that we upgrade java to the latest version and upgrade openssh. I have applied the latest patch to our collector - 2.8.1.3, but this has not remediated these 2 issues. How do I go a...
Hey everyone,I have a curious issue where a devices is showing populated in the All Equipment section of the portal. However, there isn't any information on it within the Covered or Not Covered sections on this particular device. The device is a Cisc...
I have a customer that is wanting to import their SolarWinds data into the Total Care portal using NCM. Can you please provide me with the step by step instruction to ensure that this integration is successful.. Thanks in advance for your help! Doug ...
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