Team,
The Inventory Collection Delta Reports are missing data for all delta columns for one of my customer's reports. The timestamps for 2 upload snapshots are valid. Please let me know if you'd like the details of our customer account for troubl...
We have a customer with newly installed collector that is not picking up several switches. We have verified the IP's are within the ranges we loaded and the SNMP community strings are correct. Yesterday's discovery still did not find them.
We have a customer that is going to re-register for SNTC today due to a company name change. Since this will require installing the new entitlement file in the collector, I'm not exactly sure where to do that. Assume we'll need to delete the old on...
We have a customer who was granted Customer Admin role via CSAM late yesterday and wants to know if there is any way to speed up her access since it usually takes about 24 hours. I can provide her CCOID and customer info in PM.
Hi there,
The "contract management" is not showing the contracts number while at the CCW shows that there are 4 contracts actives.
The error message it's attached.
Can somebody help me?
Regards.
When I am at the CSAM main page, no matter which button/icon/drop down I pick. It just brings me back to the main page. I have tried different browsers as well as rebooted my computer. Same issue.
Hey everyone,
So right now we're trying to assign CBR Access to allow visibility to some of our staff to a customer we're working with. Only one person is able to be granted access, while the rest are having issues and being met with this error messa...
Hello all
I have a customer who is not able to upload collected devices directly to the portal because of security.
Instead, we want to go for transport file creation and manual upload to SNTC.
There used to be a separate section about it in CSPC ...
Hi,
I´m a current employee of organization.
I need to change end customer name on SNTC / CSAM portal.
Currently CSAM Portal show the old end customer name and all organization´s contracts shows another one.
I would like to request a change in the n...
Hey everyone.
The former DA for a customer's company had left and did not assign another DA before leaving. The current staff do not have access to their portal and cannot manage it as they have no access to CSAM nor the Portal as administrators.
...
We have a customer where their DA1 has moved on. Are you able to assist with adding a new DA? DA2 is still active, but I don't think they can do this themselves?
Dear Team,
could you please guide me how to split inventory data from multiple CSPC collectors to single SNTC portal by which collector had uploaded inventory.
For example: Customer has multiple offices, legal entities (holding company with indepen...
I have been through the troubleshooting steps from this link
https://supportforums.cisco.com/document/13086296/cspc-collector-troubleshooting
- my OVA is correct
- I see the collection server registered on the portal
- collection profile show complet...
I'm trying to get our Partner IDs re-validated for LOA access. They've expired month's ago. What is the process within the Portal? I see their IDs still are in the ADMIN tab. Do I need to click on "Manage Access" tab or "Re-validate LOA access" t...
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