I need to add smartnet for a customer in Canada. Is there a different SKU when adding smartnet for Canada? The product is C9500-16X-A. If the SKU is different, would you prvide? Is the same price as US? Thanks
Forum Posts
Resolved! Question about manual import to SNTC.
Hey there, I have a customer that has a question regarding Manual Imports that I'm not too sure how to address. Any insight would be fantastic. I had a question about manual import to the SNTC. I have the template and have successfully imported de...
Hi Community, One of our customers gave us CBRAdmin access more than 3 days ago, however we can't see him yet in our SNTC portal. Can you help please? Thank you.
Resolved! No Full Access to the Smart Portal
I have registered for access and been notified is was complete but I am not able to access the portal. I do not have the blue bar view just the registration screen.
When I run a report in portal and select the email notification box, I don't get an email. I thought maybe it just didn't work, then found the notifications icon @ top right of portal and see them there. Is there a reason why they don't come to Out...
I just installed a new CSPC VM - 2.8, when I attempt to generate a entitlement, i get the above error. Cleared cache, cookies and tried different browsers. Thanks in advance.
Hello, I recently had our server admins re-deploy CSPC in our environment using the 2.8 OVA. I installed the 2.8.0.1 patch successfully using the GUI, albeit took over 24 hours. Everything appears to be working normally, but CSPC doesn't show 2.8.1...
I've found 2 customers with active collectors where the SNTC portal doesn't show their current installed version. Both of them show a note that upgrade 2.8.0.1 is available, so that should at least tell me that aren't to that version. Any idea why ...
I have a lot of devices with not exist more on my environment and was removed in collector but I still see in the portal. I made the configuration below but the problem still persists. Navigate to Application Settings > Report Preferences and enabl...
Hello, has been a long time we don't access to the CSAM portal. Can you please help us to confirm who is the administrator of the CSAM portal?
Resolved! Support for Hyper-V?
Hi, after doing some searchs on Hyper-V, I see that it isn't supported by Cisco, nor is the CSPC? But from what I can also tell, it is still possible to go through with the process to have all of it installed to then correlate and have on the SNTC Po...
Hello! I've a customer with an issue regarding their contracts and their CCOID. We're met with a page like this, but they were able to register with the Total Care Portal before - but now are met with this error: Any assistance would be greatly ap...
Hi, I've been assigned CBR Access by my customer, but it's been far over 24 hours since that time and I've still yet to see the information on the SNTC Portal. Could I have assistance on this, please? Thanks.
Resolved! Smart Net Portal access
1) I'm not able to login to the Smart Net Total Care portal. It simply redirects me to https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0/dist/#/promo 2) How do I add a second user/admin to the account? Thanks
