1) I'm not able to login to the Smart Net Total Care portal. It simply redirects me to https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0/dist/#/promo
2) How do I add a second user/admin to the account?
Thanks
Hi Team,
For last 2 months when we generate report from Smartnet "Cisco Services Connection" it says "no data available".
Data from CSPC collector is regularly uploaded to Cisco Services Connection cloud, but no report is getting generated. Please ...
Hello,
I'm having issues with the installation of an OVA on a machine in Azure. Apparently it needs to be converted from an OVA/VMDK to a VHD - is this not viable? How would I best proceed with resolving this?
Thank you!
Hi,
I have only been able to get the CSPC to upload to Cisco a couple of times in the past 6 months. Scheduling does not work it seems and it the system keeps saying successful.
Is there a way to download the file manually so I can do a manual impor...
Hello.
I have an issue where a customer cannot upload their entitlement from the Total Care Portal to the CSPC site to replace the EVAL Licenses. It's stuck on uploading and will not proceed further. I have a screenshot of it, could I get assistance ...
Hello.
I have a customer who has an issue with the upload process for Total Care. He has the entitlement, whitelisted IPs / forwarded ports, but the process fails. Any advice on how to proceed?
Thank you.
Hey there,
I have a customer who cannot assign access on the CSAM tool; the company was born from an acquisition and such. Could someone provide assistance in how to resolve this?
Thanks!
Hi there,
a customer with a wide-range of Cisco equipment, running a wider range of software, would like to know if we plan to add any reports that highlight equipment that may be running a deferred image?
Thanks,
Brian
Hello has anybody else noticed the following issue after upgrading to the latest CSPC collector?
Daily warnings about expired local accounts when the local account doesn't existThese warnings used to be only once a day now the happen often in the s...
I have CSPC running 2.8 version which got stuck in apply- in process while upgrading to 2.8.0.1.
I am following process from troubleshooting guide to resolve the issue but not working out.
I helped my customer to install the CSPC on his server but I already register him on SmartNet portal but he cannot access. So I can't finish the installation because I couldn't get the Certificate.
Hi Sir,
When I "File Import", MORE AND MORE "Inventory and Segment" items and duplicate equipment added to the portal.
How to delete "Inventory and Segment" items and duplicate equipment?
Thanks
Justin
Hello, the customer sent me the following:
In order for the VM to run in Azure, I did the below:
Convert OVA to VMDKConvert VMDK to VHDConverted from dynamic disk to fixed disk 40GB in size ( Azure preferred ).Uploaded to Azure Storage blob.Crea...
