Hi, I have a newly installed CSPC version 2.8 which seems to successfully collect data from a specific /24 subnet. There are 80 devices in this subnet and they've all been detected. When I upload to Smart Net Total Care portal I can see the process...
Forum Posts
On any of the newer products, customer is getting a failed return due to not having the right platform definitions. I see that we can either add them from a zip… is there anywhere to download a collection of updated definitions? Or does each device ...
Customer attempting to accept the agreement in CSAM tool and getting this error. Both in FF and IE. Back button doesn't fix, nor does logging out and back in.
Hi Community Is there currently an issue with the https://services.cisco.com/ portal? or is it just me? Everything worked fine on Friday. Regards Chris
Resolved! SNMP for the CSPC VM
Can the actual CSPC appliance have SNMP configured on it for monitoring from a separate NMS software?
Anyone know the status of a fix for the bug where the portal shows duplicate devices and or old devices that may have been RMA'd?
I am seeing a discrepancy between the SNTC Collector and the Portal on the number of devices. The Collector shows I have 1180 live nodes while the Portal shows 985 managed devices. I have tried cleaning up the discovery and upload process on the co...
Hi Experts, So, Managed nodes = Live Nodes + Unreachable Nodes I would like to get more information on Unreachable nodes. What are they ? I did exported all the unreachable nodes and ran a ping sweep on them. Some of them responded to the pin...
Resolved! Nominate a new DA
Hi: We need to nominate a new DA be Jose torres, the mail is jtorres@interior.gob.cl We have the next contract: 201365842 Thanks. Best Regards.
Hi, Customer´s inventory show a series of devices that appears as Serial Number Not recognized. Between the devices are IP Phones models: 7841, 7861, 8845 and some FANs too. For IP Phones I have FALLOUT REASON: Input Processor:MAC convertion no...
Resolved! Unable to check update on CSPC
Hello All, since some days, I am unable to check the updates from CPSC both web interface and SSH. I got the following error on SSH: "execute % Error occured while executing command". Could someone help me troubleshooting? Thanks.
Can provide details in PM
Recently we have renewed contract for two firewalls , they are listed under not covered , Can you please look into it
Hello, Someone know, what eligible contracts for enable SNTC portal (SNTC, SNT, SBS, SMB...)? Thanks!!! - Jonildo
Resolved! Multiple Inventories - Same collector
Is it possible to have the collector report to 2 separate inventory segments in the services portal? Or is it only possible to do the segmentation via the web portal?
