i have loaded the software, configured the ip, i can ssh to it but can't access via web page using any browser. i've tried IE and Chrome. Any assistance is greatly appreciated.
Forum Posts
Hi I am in the process of updating a CSPC from 2.4 to 2.7.3. 1. Switched off the old 2.4 VMware collector 2. Deployed the new "Collector-2.7.3-B-80.ova" with same IP details as the 2.4 version 3. Downloaded and attempted to install the existing c...
I was helping my customer to register on SNTC Portal, When he receives the Cisco's e-mail to confirm the registration, the message shows the wrong address, how we fix that? The profile is with the correct address.
I have identified a coverage discrepancy in the SNTC portal for the account CRID 247663024. Please contact me to discuss the details.
I am not a fan of the GUI upgrade, as I've yet to have a successful upgrade complete without involving TAC. I would like to manually download the files as outlined in the Upgrade Guide for 2.8, but the files specified on page 20, steps 2 and 6, are ...
SNMP credentials are correct. other devices discovered correctly. this device can ping CSPC Server.
Hello All i need your help, we have this problem with one collector when run the collect data profile i dont know why all port are open in the FW and i dont know why have this error. I registered a new collector to but we have this problem
I am trying to get setup for Smart Net Total Care. I am now the delegated administrator for my organization. However, in Cisco Services Account Management when I try to assign the Smart Net Total Care role I see "No available roles to assign to us...
One of our sites show: "Site verification required" for installed-at-site, and address1 fields. We cannot move any items into this site. I've reached out to our VAR, our Cisco Rep, the Smart Net Portal Team, and the contract management team with no h...
What the documentation specified for my size environment.2 GB RAM (20MB in use) 60GB HD x2 CPU @ 2Ghz
If so is there a way to program it into the collector? thank you
I need to change my D.A as the previous one has left the company.
Does anyone know how to remove a person setup as the sole administrator in a Total Care Portal? They have left the company and their access needs to be removed. We also need to get a new administrator setup in their place, and need to know how to do ...
Hi Team - Seeing duplicate serial numbers in multiple inventories. In some situations the HostName is different. What determines if a serial number is a duplicate? I have made sure the 'Latest View' is selected in the Portal.
Does anyone know of any integration between these 2 products? We have both products but it's a pain to enter inventory in both. If we could integrate prime with our collector which does the uploads to Smart Net total care portal, life would be so muc...
