Smart Net Total Care Portal and Collector Discussions

Hello,   I have a customer who is trying to get one of her employees access into the portal. When she goes to accept the legal agreement, she says it does not load and give her the opportunity to accept it. If anyone can be of assistance, I would gre...

Hi Guys, I have installed CSPC on vmware however when i browse to start the initial configuration i get errors as attached the appliance is reachable to the internet and on the LAN.   Drabo Fred

Hi guys,   can someone help me on how to get certificate for registering CSPC

It looks like my account does not have a DA, i am trying to add another user that can create and use support for our cisco account.  Can you please let me know what i need to do to get this rectified.

Hi Cisco team.   I would like to know that Standard meaning of NBD.   is this meaning that 'Be placed an engineer until next business day'? or 'Be placed an H/W until next business day'? or 'Starting a shipment of H/W until next business day'?   Than...

Customer selects hyperlink. The form does not load for acceptance. 

Our team recently had an issue where a product that was end of life was showing contract information that extended beyond this time.  If there a means to have the contract expiration field updated to check against a product's End of Support and then ...

Can someone help me understand why an asset shows up twice when looking at the segments.  Once with no segment assigned and once with a segment assigned?  We are looking at the data from the All Equipment view under Inventory.  We are trying to find ...

Where can I download the CSPC 2.7.4.3 manually outside of the Collector

We have multi-inventories in the Portal.  Is there a way that the Portal will allow a specific Inventory to be the default is vs always having to have the default as the 1st Inventory on our list after logging into the Portal?   Thanks,Craig

Hello,I have a doubt, we have SNTC running in a global environment and so far we used to add the devices using known IPs obtained from the inventories that we manage.We have been requested to scan every single network in the company to make sure we a...

Hello I can find nothing explaining what can really do a Partner administrator: for example I want to delete an inventory in the portal, and I have not the access to "Inventory Deletion"... as shown in the user guide, and in a video!   > How can I do...