Hi. Our CSPC system stopped collecting a while ago. Discovery and uploads to the SNTC system work fine so I didn't notice that data collection has been broken. The message in the Job log is: Initializing...Discovering known devices...Unable to s...
HI guys, I have 4 ISE appliances, all are SNS-3415 appliances. The CSPC is discovering 2 of those 4 appliances as SNS3315, and is sending HW alerts as EoS for these 2 applainces. Can anyone confirm me why it´s getting that system. I the two cases tha...
Hello, How I change the customer name after provisioning the SNTC portal? Thanks!!!
Does anyone know if smartnet covers the microphones that are part of the Cisco MX300 telepresence system or is just the core unit covered?
I have a issue in SNTC portal. I hve some customers that lost the version installed of CSPC in Library > All Collectors. The collector version is: Build-name : Collection Platform Software 2.7.4.3 Version : sp-30.0.4-2.3-0-lnx64 Thank...
Customer granted LOA access multiple times but still unable to see contract end date etc.
A new installed CSPC 2.7.4 successfully collected data and uploaded it to the PSS, for a limited number of devices(C3750, C2960 switches). The problem is that in 'Full Inventory Report' the "Serial No.(Collected)" column is empty for all devices; and...
Current CSP-C version is 2.7.1, update is stuck on applying for over 3 weeks, building new VM with version 2.7.4.3 in the hopes i can inventory the new Cisco Catalyst 9300's and 9400's switches. With the 2.7.1 version i get an error trying to disco...
Are there any plans to create a Parent / Child Relationship within the Segment Id's? Here is my scenario, i have devices that fall under multiple segments because we rate the sites Platinum, Gold Etc., we also have Data Center segments, or Specific ...
Where can I download the patch manual.
When I was first setup I was setup under the incorrect company. I was removed from the previous company and added to the correct company. However when I login to look at the devices I still see my old company with no devices not the new with the de...
Hi Team, As i know SNTC-portal doesn't see the information about call manager. Does portal see info about UCS-equipment? Thanks! M
Hi We have a device that doesn't appear to be scanning using the collector. All that is reported in the portal is the chassis type (6513) and the software version (12.2(33)SXJ10). Could someone help us troubleshoot this device? Thanks
Hi I have just deployed a CSPC 2.7.4 on VMware. When I try to assign a second interface to eth1 I get the message eth1 Link encap:Ethernet HWaddr 00:50:56:01:06:0Bexecute % Error occured while executing command Please can someone help me to g...
Hi Has anyone else come across this problem When I tried to discover one of my known devices it states that it has been excluded as it is already managed by another IP address, The IP address it states is not on the device or even one used with in th...
