Hi team, Can you please let me know if there is a way to set up PSIRT alerts to be sent to an email when new ones are listed rather than manually having to log into the SmartNet Total Care portal?
Forum Posts
Customer added us using CSAM tool and we received confirming email yesterday. However, do not see customer name in the list.
Hello, a customer of mine tries to grant me access to his SNTC but is not able to. The error message is: If the checkbox for the role is not selectable the user is not a reseller of any of your company's Smart Net Total Care contracts and cannot be r...
Can provide details in PM
Resolved! sp-30.0.4-2-0-lnx64 Apply in progress
This upgrade patch is stuck in prgress. for over a week. How to stop and restart? Version Number : sp-30.0.4-2-0-lnx64 Status : Apply-in-progress Start Time : Jul/24/2018 12:59:17 End Time : -
Eu estou com problema com o CSP implantado em hyper-v versão 2.7 , as informações subiram para o portal porem o cliente possui 20 equipamentos , e no portal ficou mais que duplicado os equipamentos.
Estou com problemas na base de um cliente. O inventário tem part numbers que se repetem até 6 vezes e outros que não aparecem nenhuma vez. O que pode estar acontecendo? Alguém já teve este problema e conseguiu solucionar?
Hi After upgrading the CSPC frm 2.6 to 2.7 I am unable to gain console access to the CSPC appliance via SSH . When I log in, credentials for the "admin" account are accepted and then the following is displayed: [collectorlogin@lipmngcsc01 ~]$ su ...
Got a message that my details were to be reviewed. How long does this take?
Buenos días, Estoy teniendo problemas con un cliente debido a que el collector no descubre 6 switches del siguiente modelo: 4 son modelo Cisco DS-C9124-K92 son modelo Cisco DS-C9148S-K9 El cliente me dice que ya tienen configurado la comunida...
By mistake I have created another instance of SNTC database but it doesn't have any devices imported yet. To avoid confusion I would like to delete this duplicate instance. How it can be done? Regards Sandeep Khera
Resolved! Delegated Admin Change
Hello Looking for information on how to update our delegated admin. I can provide details in PM. Thank you
I need to add a DA to the community Cisco Services Connection. I need to have access to the correct features within SNTC
Our access switches are covered under [Product ID - Unique Serial#] setup.Ex:Product ID: WS-C3750X-48P-SQuantity: 10Unique Serial Number: FDO1111111** 10 C3750X are covered under this unique serial number.
Hi all! I have the most recent version of CSPC just installed. Everything works fine. But I needed to check some proxy related stuff via CLI, and noticed that I am unable to access with admin user, the session just close over and over. I am able to...
