Hello, We are using CSPC 2.7, in discovery credentials we have specified IP range and in first time CSPC successfully discovered. Last weekend we have replaced several switches and when we have done discovery job, CSPC dis not display new data. W...
Forum Posts
When trying to take action on PSIRT, the take action window just hangs and spins.
Resolved! How to add new Contract numbers?
I have two contracts numbers that are not showing up in the Smartcare Tool how do I add them manually?
HI our admin for SNTC portal is no longer working for Denali. I need to have our admin changed to my CCO login. I am the admin for the SAMT. I need to manage the users. Thank you Carrie
Resolved! Smart collector - Root password recovery
Hello, I recorded the admin, root and collectorlogin passwords, but now these don't seem to work. The username admin authenticated by web access, but not by ssh. For username root not authenticated by ssh, For username collectorlogin authentic...
Whoever created our SNTC portal access totally got our company organization name wrong let alone assigning admin roles to the wrong person. We would like to update to the correct company name for our company in SNTC portal. We were advised to post ...
Resolved! Authentication Failure
I have 21 Cisco CTS-SX10NCODEC devices that we use in our conference rooms. They use a different CLI ID/PW pair than the rest of our devices do. So in "Device Credentials Configuration" I set up two entries for SSHv2; one for the CTS-SX10NCODECs an...
Dear team, we are installing a Newer CSPC Collector(2.7.4) to upload the Inventory to SNTC. Could you help to clarify the below Queries 1) We have Several 6500 , When we add this Device via SNMP, will it also add all The Line cards installed wi...
DA left the company a while back and did not pass DA role to other admins. How can I assume the DA Role?
The "All Security Advisories (PSIRT)" page fails to load. I do see PSIRT alerts when I select the "All Alerts" link.
Hi, my understanding is that feature requests should be submitted via the feedback form on the SNTC portal (top right icon looks like a megaphone). However, this form is limited to 240 characters which makes it practically impossible to provide de...
Hello, When we try run an Discovery with IP address they return the error : SNMP Unreachable or Incorrect.snmp community is configured on our switch and in CSPC collector credential is correctly configured. We have already made ping test from switc...
Hi there, I was updating our collector from 2.5 to the newest 2.7. I followed the documentation and patched it via linux shell to add the "Software Updates" on the GUI. After that I started the update and it kept stuck at the "Apply in Progress" st...
My main collector has been trying to perform a scheduled upgrade from 2.7.3 to 2.7.4 for some time and would fail due to the need for software download authorization. Today i manually set off the upgrade and was requested to accept the download agre...
When I try to grant LOA access to my user this message appears: " The user role has been updated. Please reload the page to fetch the latest information." What I need to do? Because I tried to reload the page and nothing happens.
