Dear All Cisco Experts, I have multiple cisco devices including switched, IDS, Firewalls and routers. I have purchased these device from different resellers. Now I want to purchase SmartNet services directly from the Cisco because I have raised this ...
Forum Posts
We're setting up the SNTC collector, and we don't do smartNET on AP's.. is there a way to keep the collector from discovering them when we add the WLC's to the inventory?
Need to transfer DA rights.
I want to grant LOA access to a VAR but the Manage Access button is greyed out (can't click on it). I have these rolls assigned in Service Access Management: API Developer, Customer Administrator, Customer User. Is there something else I need to assi...
Hello ! I downloaded upgrade to v2.7.4 without a problem. However, after one day the upgrade still shows "Apply in progress". I tried rebooting the collector and still get the same message. I will appreciate help with this issue. The collector keeps ...
We are running into an issue where users are not able to log into the SNTC portal. The users have been granted access in the SAM and assigned user roles. When they try to login they get redirected to the registration page. They follow the registratio...
Resolved! all inventory is gone
I have not logged in for a while and now all data gone no contracts no nothing?
We have a new CSPC appliance we are using to run scheduled collection and uploads to the SNTC portal. We deleted out the inventory in the portal, verified it was cleared, created a new discovery/upload job and saw it completed successfully. The CSPC ...
all my inventory is gone I did find something in Inventory Deletion I try to download but don't know how? I select an item I want to download and I click Export I use the default download CSV the screen flashes for a second then closes? then I try s...
My company has devices covered under multiple maintenance contracts. Some of those contracts are registered under my company's new name and some are registered under my company's old name. In looking at my page in the SNTC portal I see only one of ...
Resolved! Export/Import Discovery, Collection jobs
Hi There -- Is it possible to export discovery jobs etc from an old version of the collector and import them into the latest version of the collector?
Resolved! CSPC VM upgrade 2.5.2.1 to 2.7.4
I want to upgrade our CSCP from 2.5.2.1 running on a VM to 2.7.4. The CSPC Collector Platform Software Upgrade User Manual shows the upgrade path as: 2.5.x > JeOS (jeos-30.0.0-0) > SP 2.7 > JeOS (jeos-30.0.4-0) > SP 2.7.4. Looking in the Download...
Hi, Our weekly upload job seems to have last worked on November 6th 2017. The alerts on the collector show: Medium Event Upload failed at 04/28/2018 10 20 48 GMT with the response. The tail-end gateway is not registered yet. _Collect_everythin...
Resolved! Add Nexus to CSPC 2.7.4
Hello Dears I tried to add Nexus switch 3548 to CSPC when was the running version is 2.5.0, in that time the nexus switch went down i dont know if that was a bug or something else but the whole switch went down, right now the running version is 2.7.4...
I've been working with my Cisco Rep, and a partner we have that helps manage our Cisco services, and I've been trying to get my account setup for access to request a Cisco Collector certificate. My account is an administrator, I just accepted the ag...
