Hello,
I ran into an issue with a customer earlier today trying to give me admin access using CSAM. It looks like all the options were greyed out. I have associated my CCO user ID with the customer's contract # already.
Please help.
I am trying to upgrade my SNTC 2.6 collector after installing the update script. I am seeing my collector trying to ping 172.163.7.113 at the start of the clicking on the upgrade server icon in the collector. I then see 5 denies right away and then...
I am attempting to register the first collector to our portal but I am receiving the following error message, not sure what else can be done on my end to resolve this.
Entitlement file generation failed. Please try again. If the issue persists, fin...
Hi All,
Just wondering if somebody can help me about what is the URL link for dissociate my CCO account from the company.
I have already looked and tried everywhere in the Partner Self-Service but unfortunately no luck. No menu for "Change or Remove ...
I have a customer who has a DA that is no longer employed at that company. I need to have the old DA removed and swapped with the new IT Director. Please Private Message me to discuss further. Thanks, Brandon
Hi!
I am trying to upgrade, but in GUI it shows me an error: Apply-Failed.
And if I try to upgrade via CLI: "Package file jeos-30.0.4-0lnx64.zip" not in expected format.
Tried to upgrade to 2.7.4 from 2.7.3 via Web UI. Web UI report applied failed. Went to CLI and applied upgrade, upgrade completed and was successful, now running 2.7.4 but when accessing the software updates page in the Web UI get the following err...
Hello team,
I need assistance to have two companies merge together. I would like the inventory data to remain segmented to the individual profiles, however, the users will be able to view each other's data. Please reply and let me know the next ste...
Hi ,
I cant able to see the Software Upgrade tap on CSP Collector GUI portal, as per the attached SNAP Shot steps , i have try to update the CSP Collector LCM installation but the LCM installation has removing the Root user and its struck at admin sh...
I am converting 7 access points from autonomous into a 2504 WLC - which then removes those AP's from SNMP discovery individually - and doesn't seem to filter through the 2504 discovery. Is this a configuration issue to be corrected, or do all my acc...
Not the typical Unmanage, but I guess it may come to that. I discovered the UCS/Call Manager systems, which imported all the handsets. The handsets aren't, and won't be, under warranty. How do I remove them from being added up to the portal? I am...
I am not seeing expected drop downs, like under the dashboards I don't have an admin dashboard, and under administration I only see collectors, no other menus. I've tried to upload inventory, it says successful but the items don't show up. any idea...
Hello,
I am running into two errors when attempting to generate a CIR report for a customer. Please see the screenshots below. Please let me know how to fix this. Thank you
error1error2
We have recently brought up a new collector and have gotten our scans scheduled and ran. We are seeing more and more devices in the "managed devices" in our collector. However after our most recent upload this morning, we are still not seeing everyth...
Currently used the GUI to upgrade and have let it sit for 24 hours. After that I have logged in to the admin shell and get the following output when running a "show download progress"
admin# show download progress Package Name Package Status Downl...
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