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'file import feature to manually upload device data is unavailable '

WRT the following '[Cisco SNTC status] Investigating : The file import feature to manually upload device data is unavailable' “The file import feature to manually upload device data is unavailable to customers who do not currently have an inventory a...

Significant difference between PSIRT numbers pre-upgrade (SNTC ) to that post the SNTC v4.0 upgrade.

Hi folks, Whilst there was a somewhat ambiguous statement in the release notes and FAQs for this SNTC upgrade relating to ‘improved accuracy’, I was not expecting to see such significant changes in PSIRT numbers. To give an example, for a subset of m...

Get Rid of Multiple Chassis Entries for a Nexus 7K Device

We have done a discover using the ip range method. The result is that we see multiple entries (up to 55 entries, see attached) for a host, in the managed devices. The devices in questions are Nexus 7K with multiple SVIs; and each SVI being as an chas...

Resolved! No data is displayed in any SNTC view post change to v4.0

Hi folks, I'm not getting any view to load/show any data post the change to SNTC 4.0 Every view appears stuck with the loading icon (cg-busy-default-spinner) displayed. The only view that shows any content is: Dashboards > Smart Net Total Care – ‘Com...

Resolved! Last date of support missing from inventory by product

Under the alerts section, I am able to view the last date of support for our collection. When you look at Inventory by Product, it also displays a Last Date of Support column, but is only showing two dates vs. the 30+ from the alert page. I verified ...

jbartell by • Level 1
  • 676 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Collector collection jobs exceeding 9 a day and GUI not responding.

We have a customer where the collector is running too many discovery and collection jobs every day (approx. 1400 jobs so far since we built the collector). The collector GUI is not responding so we restarted the collector twice but still no luck and ...

Resolved! How to view Smartnet info of Cisco "Servers"

Is there any way for SNTC to view Cisco "servers" on our network so that i can track smartnet status. If SNTC cannot view these devices automatically, will SNTC  be able to at least keep track of smartnet status if i upload a csv of these devices   T...

jpreston4 by • Level 1
  • 859 Views
  • 1 replies
  • 0 Helpful votes

Resolved! No access to the services.cisco.com portal

I've gone through the registration process for my company and now hold the DA and SNTC Customer Administrator roles but I still cannot login to the portal. It appears to login but then a splash screen appears entitled 'Get access to Cisco Services Co...

Resolved! CSPC upgrade to sp-30.0.2-0-0-lnx64

I have a customer that got dings for several security issues on their CSPC collector during a security server audit.  They are currently running version 2.7.  I logged into the CLI to check for an update and one is available.  I was able to download ...

JR Harper by • Level 1
  • 1976 Views
  • 11 replies
  • 0 Helpful votes
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