Resolved! Uploading
I have added new devices to my upload profiles. It says the upload job has completed successfully but I still do not see the new devices populating in the portal. Please assist
Resolved! How to discover devices using SNMP
We tried to discover devices using snmp but its not showing upwhere to put SNMP string?
Resolved! Question on SNTC and Inventory
I have a customer that is looking to implement the collector for SNTC but they had a question that I don't know the answer to. They asked if they were to perform a code upgrade on a device that isn't covered under SmartNet, would it throw up a red f...
Customer ID 55*** Certificate CSP0009029710 "Unable to send the profile results to the Cisco Backend. Reason: Data upload failed" Please assist!
Hello I have a customer who does not have information about his switches (EoL, if its contract is expired, etc). Can I use the SNTC collector to get this inventory, even from devices that do not have SNTC contract? Thank you Marcos
Im struggling to understand what the difference is between the TrueView report and the Contract Summary Detail report provided by Cisco, can anyone help?
Resolved! 2.7.1 Upgrade Process
I'm trying to upgrade the CSPS from 2.7 to 2.7.1. When I click on the UI to Install it fails every time on the download. Since that is only status gives is Download Failed. So I would like to try the upgrade via CLI but I can not find the software o...
Resolved! Wrong portal information
On August 1st I updated the collector, but in the snt portal the information still appears not updated, I reviewed the upload Processing and the status int the portal appears status success
Appliance needs fsck ran but needs lost root password, it will just continue to reboot and fail the file check. It was set up in 2014, before my time at the company, and no one knows the password. I get no other option to log in as admin or collector...
In my company, we have 2 collectors. Each collector is meant to update different inventories. However, since I’m not responsible for both collectors it is possible that the other collector is collecting the same device(s) as my collector. Can you...
Resolved! Several collection dates on reports
Within the SNTC portal, I’ve opted to set my reporting preference to LATEST view. However, when I’m looking at my reports, such as Custom Inventory Report, I notice that several collection dates are shown. Why does that happen? Thanks!
