Buenas tardes Se realizo el registro del SNTC para el usuario YanbalRedCol. Sin embargo al ingresar al portal aparece: Welcome to Smart Net Total Care Thanks for logging in, your account will be available within 24 hours.Check back later. La cuent...
I did register for the SNTC portal , and that time I got the successful validation and association . The case now , after hosting the CSPC OVA file on a server . I got the following Failure message after submitting the IP address (attached). ...
Resolved! admin password recovery
I upgraded to 2.7 yesterday. I was prompted for multiple password changes for admin, got caught with "too similar" password, and somehow in the process, the admin password (CLI) is no longer valid. When I upgraded to 2.6.1 several months ago (less th...
Resolved! Portal Dashboards Missing
My customer can no longer can view any of his SNTC Portal dashboards as of this week. I’m trying to get him to grant us LOA access in the portal but his ADMIN tab is missing. If I recall correctly, he was able to view all dashboards last week. He ...
Resolved! OVA Setting
Hi, I have a doubt about the virtual machine that is used for the installation of the OVA of the manifold, as I need to assign it as a space inside the moon that is used for the installation of the OVA.
Resolved! Problem registering a DA
Hi SNTC team, I'm helping a customer with the self registration but on the page where you put the contract number and a S/N from an equipment covered by that contract we got a message saying that contract is not active. I already checked on CSCC and ...
Hi i'am running over SNTC 2.5. Is ACS, Prime Inf, and ACI, supported? is supported in new versions of SNTC? I ask this because event if this appliance/tools are beeing recognized in the collector, i am not seeing them at the services portal. Thanks ...
Newly signed up for SNTC. Previously was signed up under SmartCare. I registered as the DA and then self registered for the SNTC Portal. Once access was granted I downloaded the collector and set it up, but when I go to generate an entitlement for th...
