Hello. I am trying to register on the SmartNet Total Care portal but i keep getting the below error after i click the register button, what does this mean? i am able to use my Cisco ID on other services with no problem. "It appears that your account ...
Forum Posts
Hi Community, Our customer granted my CCO CBR Admin rights more than 48h ago but it is still not showing up in my list of customers in the total care portal. Please assist. Thanks!
Hi,After we upgraded to version 2.9. Errors are occurring. See prints:I appreciate any help.Achiles.
I'm trying to use the Cisco csapi-customer 1.0. My user was already associated with the API Role, had the visibility of customer / contracts of my company. I also, could create the application and get the token of the application using the oath 2.0 m...
I've registered a new application in Cisco API Developer Portal. I can successfully generate an access token but I receive an "Access Denied" message (403 Forbidden) when I access the following endpoint: https://apx.cisco.com/cs/api/v1/customer-info...
Hi there, My customer has some wrong information about "contract end date" in his active SNT contracts on Portal Smart Net Total Care. Can somebody help, please? Regards
I was reviewing the EoX hardware alerts and noticed that two of the four Nexus 93240YC-FX2 switches we own are reporting power supplies that have an EoS date set in 2025. While that is not coming up soon, I was concerned why this would be affecting ...
My client tried to give me CBR admin permissions within his CSAM and the following error has occurred, even though the contracts are associated in both accounts. Thanks.Nicolás.
Hi, good morning. I need to change the delegated administrator for another user in the collector of one of my clients. I wait for your answer to send the data privately. Thanks, Regards. Andrés Paredes
Hi,I am unable to generate an SNTC entitlement file for CSPC.I'm receiving the following error:Entitlement file generation failed. Please try again. If the issue persists, find help in the community. Already tried switching browsers and deleting the ...
Hello all, Added a new voice gateway which is an ISR4431 router. The collector appears to not have the OID for this platform so the device family is unknown and the device is not properly categorized. I don't see this device type in the platform sett...
Hi, CCO ID of customer that was registered as Delegated Admin, is no more part of employee´s team and leaves the enterprise. So, we need to exclude the old delegated admin and register a new one. Could you help us with this request, please? Regards, ...
I need to have the ability to choose different SNMP credentials for different device discovery jobs, however, it does not give me any such option, Just indicates what protocol i want to use. I found where to add multiple snmp credentials but not ho...
Hi all, anyone know why the portal services.cisco dont show the equipments correctly? In the local CSPC when I collect data, they shows for example 2690X models, but the portal shows 2960-S switches, also the WLC dont show the hostname and AP associa...
Turning the initial setup of the Cisco CSPC I was able to upload data to the SNTC portal and have it process in a minute. Further upload processing based on new discover jobs are still sitting in IN Progress after several hours.Anyone have insight o...
